Free shipping is available in the continental United States via UPS Ground for orders $50.00 (net) and over, shipping to a single address. Orders under $50.00 will be assessed a flat rate shipping charge of $7.95, per shipping address, and shipped via UPS Ground.
If you prefer USPS Priority Mail shipping, this option is available at a cost of $7.20 per shipment.
International shipments are charged at real-time rates and shipped via USPS Priority International mailing.
Thanksgiving Coffee makes every effort to ship orders within five business days of placement.
Not Satisfied with Quality of Coffee
Thanksgiving Coffee Company wants you to be 100% satisfied with your coffee order. However, since coffee is a perishable product, we can only accept returns within a certain window of time. If you are not satisfied with your order, please contact Thanksgiving Coffee Company within ten days of delivery. This is so that we can taste the coffee and determine what went wrong for you. If you wait too long, we will be tasting stale coffee, and will be unable to find the issue. Please call us at (800) 648-6491 or submit a message through our contact form to discuss your recent coffee order. No returns are accepted without written (email) authorization.
Returns on Non-Coffee Items
Thanksgiving Coffee Company accepts returns on defective non-coffee items within fifteen days of delivery. The item must be in its original packaging, and returned to Thanksgiving Coffee Company within fifteen days. Returns on non-coffee items will be handled on a case-by-case basis, and outcomes will vary based on the state of the item. Please call us at (800) 648-6491 or submit a message through our contact form to discuss your order. No returns are accepted without written (email) authorization.
Items Damaged in Transit
If your package of Thanksgiving Coffee arrives damaged, please call us or submit a message through our contact form within 72 hours of delivery. Take a photo of the damaged product and damaged shipping box (if both are defective), and send it to the email you are provided with via phone or response email. We will submit a claim through the shipping partner you chose on our website, and send your replacement coffee immediately.
Refunds and Credits
Thanksgiving Coffee Company does not offer refunds, but will accept returns for credit, on a case-by-case basis. Thanksgiving Coffee Company does not offer refunds or credits on shipping costs, and does not pay for return shipping. No returns are accepted without prior written authorization (email). Please call (800) 648-6491 or submit a message through our contact form to discuss your Thanksgiving Coffee order.
The Thanksgiving Coffee online store takes these methods of payment:
- American Express
- Discover Card
For orders placed from or shipping to countries other than the United States, there is a short waiting period. This waiting period is for the purposes of fraud protection, and typically takes about 1-4 business days.
Thanksgiving Coffee Company recognizes that you are concerned about privacy. We are committed to preserving your privacy and safeguarding your sensitive information. The following statement describes the general information-gathering and usage practices of our sites.
Our staff, contractors, Internet service providers and others involved in this site follow this policy or similarly strict policies regarding your information.
Thanksgiving Coffee Company is committed to fully disclosing our policies regarding the collection, use, maintenance, disclosure and security of personal information obtained from users of our site. The term “personal information” includes a name, address, email address, or any other information, which could be used to contact you directly or to identify you personally.
Use and Disclosure Limitations
Thanksgiving Coffee Company only uses personal information about its Web site users for specific purposes. We do not share user information with third parties except when we have told users about the disclosures, when we have prior consent, or when required by law.
Use Policy: When Thanksgiving Coffee Company gathers personal information from users, we ask for permission first. We also disclose, at the time of collection, how the information will be used by us. Personal information is used for activities such as auto-completion of commonly-used forms and helping us contact you when you solicit information from Thanksgiving Coffee Company.
Thanksgiving Coffee Company might be required to disclose personal information in response to a valid legal process such as a subpoena, search warrant or court order.
Although unlikely, it is possible that we may have to make certain disclosures to ensure the security of our Web site, to protect its integrity, or to take precautions against potential liability. In any of these situations, we will take any reasonable steps to limit the scope of the data disclosed.
Specific Information Collection Activities
“Contact” Functions. Some pages on our sites offers users the opportunity to email either Thanksgiving Coffee Company, its affiliate organizations or other companies or organizations about specific issues. To do so, users are asked to provide certain personal information to facilitate these communications. This information often includes the user’s name, email address, and, depending on which contact method the user chooses, postal address. This information is used to create a template letter or message from the user to the organization or company and, if the user chooses to email the message using our automated function, it will include the user’s email address to as part of the email message. This provides the organization or company a way to respond to users regarding the content of the message.
“Subscription” Function. To subscribe to email newsletters offered by Thanksgiving Coffee Company, users are asked to provide certain personal information. This information may include the user’s name, email address, phone number and postal address. This information is used to process and fulfill only requests directly related your email newsletter subscription.
All our employees and processors who have access to the personal data of users and are associated with the processing of that data are obliged to respect the confidentiality of users’ personal data.
Thanksgiving Coffee Company will work with users to resolve any complaints about our privacy policies or practices.
If you have a complaint about our privacy and fair information practices policy or about our implementation of the policy, you can write to us through our contact page. Thanksgiving Coffee Company will try to resolve any problems that arise in a fair and prompt manner.
Technical Issues Related to Your Privacy
Thanksgiving Coffee Company uses a number of specific technical tools and techniques to ensure convenient, reliable and timely service. While we work to ensure the security of personal information, no data transmission over the Internet can be guaranteed to be 100% secure and some of these tools and techniques may affect your privacy concerns.
As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
Cookies: Thanksgiving Coffee Company occasionally uses “cookies” to provide convenience features to return visitors. “Cookies” are bits of information that are stored by your browser on your hard drive. As you activate certain information services at our Web site, we create a cookie to help our program remember who you are. The information stored in the cookie we send you contains personally identifiable information but is automatically deleted from your harddisk when you close your browser.
Web Logs: Thanksgiving Coffee Company maintains standard Web logs that record basic information about visitors to our Web site. These logs contain:
The Internet domain from which you came to our Web site.
Your IP address. An IP address is a series of numbers which uniquely identifies your connection to the Internet. Although it is possible in some instances, certain types of IP addresses may be used by interested persons to identify users but we do not attempt to identify users in this way.
The type of browser (e.g., Internet Explorer or Netscape) and operating system (e.g., Windows 98) you use.
The date and time you visited the site, and the pages you saw.
We use Web log information to design our Web site, identify popular features, and in similar ways. We do not try to identify individuals from Web logs or to link Web logs to other user information. However, if someone tries to damage our Web site or use it in an unauthorized or illegal way, we may share Web log information with law enforcement agencies. Thanksgiving Coffee Company may provide aggregate information such as the number of users who visit particular pages of the site, or the number of people who link to certain external sites from our site, to other parties.
Thanksgiving Coffee Company’s features and services will change over time and our information-gathering practices and policies may also change.
While our philosophy of protecting user information from inappropriate uses and disclosures will not change, this policy will be updated occasionally to include any change that materially affects the collection, maintenance, use, or disclosure of personal information.
How to Request and/or Correct Information
This website and associated web store are operated by Thanksgiving Coffee Company, and you may contact us here.