Shipping & Returns
Free shipping is available in the continental United States via UPS Ground for orders $50.00 (net) and over, shipping to a single address. Orders under $50.00 will be assessed a flat rate shipping charge of $7.95, per shipping address, and shipped via UPS Ground.
If you prefer USPS Priority Mail shipping, this option is available at a cost of $7.20 per shipment.
International shipments are charged at real-time rates and shipped via USPS Priority International mailing.
Thanksgiving Coffee makes every effort to ship orders within five business days of placement.
Not Satisfied with Quality of Coffee?
Thanksgiving Coffee Company hopes you will be 100% satisfied with your coffee order. If for any reason this is not the case, please contact us at (800) 648-6491 or submit a message through our contact form within two weeks. We will refund your credit card or replace your coffee.
Returns on Non-Coffee Items
Thanksgiving Coffee Company accepts returns on defective non-coffee items within fifteen days of delivery. The item must be in its original packaging, and returned to Thanksgiving Coffee Company within fifteen days. Returns on non-coffee items will be handled on a case-by-case basis, and outcomes will vary based on the state of the item. Please call us at (800) 648-6491 or submit a message through our contact form to discuss your order. No returns are accepted without written (email) authorization.
Items Damaged in Transit?
If your package of Thanksgiving Coffee arrives damaged, please call us or submit a message through our contact form within 72 hours of delivery. Take a photo of the damaged product and damaged shipping box (if both are defective), and send it to the email you are provided with via phone or response email. We will submit a claim through the shipping partner you chose on our website, and send your replacement coffee immediately.
The Thanksgiving Coffee online store takes these methods of payment:
- American Express
- Discover Card
For orders placed from or shipping to countries other than the United States, there is a short waiting period. This waiting period is for the purposes of fraud protection, and typically takes about 1-4 business days.
OFFICE: (707) 964-0118
MAIL ORDER: (800) 648-6491
Wholesale: (800) 462-1999
PO BOX 1918
Fort Bragg, CA 95437